Health

The Finworks Health Continuing Health Care (CHC) digital platform is an end-to-end cloud-based solution.

Problem

The existing Continuing Health Care (CHC) assessment process is prone to delay, unclear and manually intensive relying on paper-based forms. The process includes different users and stakeholders from multiple organisations. Many Clinical Commissioning Groups (CCGs) struggle to complete decision making in the required 28-day period.

Considerable distress to patients and families is caused by variation in patient and carer experience of CHC assessments, eligibility and appeals.  NHS England has created a strategic improvement programme for CHC which is underpinned by the need for digital transformation.

Solution

The Finworks Health CHC platform is compliant with the latest NHS England specification (the Continuing Healthcare Maturity Matrix) within a single, integrated solution.

Workflow logic that supports the delivery of the complete CHC assessment process is twinned with a case management system, to enable efficient digital administration of patient information, budgets and care plans.

The system is highly flexible and entirely configurable to the needs of the CHC team and is optimised to the different users and stakeholders.

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Supports the full CHC assessment process including Checklist, Decision Support Tool, Panel Review, Fast Track, Funded Nursing Care and Appeals

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Complete case management with a single online view

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Secure and robust platform, fully audited actions, meeting NHS Information Governance and Data Security and Protection Toolkit standards

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Workflow alerts and logic to drive the assessment process forward

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Role-based and customisable per organisation and individual

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Comprehensive management reporting suite including interactive dashboards

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Standard and customised letter generation

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Supports three-, six- and twelve-month reviews 

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Offers multiple APIs to support integration with a range of NHS and third-party systems

Benefits

Our solution is built on top of the Finworks’ CBPm Workflow platform, which has a proven success in delivering efficiency gains across a wide range of sectors.

The Finworks Health CHC platform provides benefits ensuring consistency of how users perform a process, improving the efficiency of the management of the process and ensuring transparency about what is happening by whom and during what timescales.

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Intuitive and easy to use interface

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Workflow drives process efficiency and consistency

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Single point of access for CHC referrals and a single data repository drive faster eligibility decisions

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Improved delivery of 28-day standard

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Scheduling functionality brings significant improvement in clinical assessment and resource utilisation

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Cloud-based design supports mobile working via smartphone, laptop, tablet

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Dynamic audit function provides transparency and helps organisations avoid bottlenecks

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